Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@shopminiparts.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@shopminiparts.com.

Eligible countries for any reason (Free Return): US, UK, DE, FR, NL, ES, PT, BE

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Change of mind
Want to return you Shopminiparts order? Please contact customer services within 14 days before returning any orders. As unapproved returns will be rejected. 

Shopminiparts Customer Services can only accept the return of unwanted items in within this time frame in the exact condition received and in the original packaging. Items will be assessed before your return is authorised, at this point one of our friendly agents will guide you through the returns process. 

We do not cover return courier costs of unwanted items. 

Please always double check the product description in detail before you place your order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

At our company, we strive to ensure that our customers receive their orders in a timely and satisfactory manner. However, in rare cases where a package may be stuck in transit, we have a refund policy in place to address such situations. If a customer's package is stuck in transit and they wish to receive a refund, they must agree to reject the package upon delivery. If they decide to keep the package when it arrives, they will need to place a new order to settle the outstanding amount. We apologize for any inconvenience this may cause, but we hope that this policy ensures a fair and transparent process for our customers in such situations.